Privacy Policy

Settled, operated by Sender Realty Inc. — Last updated April 2026

Privacy Policy for SMS Messaging

This policy describes how Settled, operated by Sender Realty Inc., handles your information in connection with our SMS messaging services.

Data We Collect

When you interact with Settled via SMS, we collect the following information:

• Full name
• Phone numbers
• Maintenance request content (the text messages you send)
• Timestamps of messages

How We Use Your Data

Your data is used for the following purposes:

• AI-powered triage of maintenance requests
• Landlord notifications about maintenance issues
• Service improvement and quality assurance

SMS Delivery

Settled uses Twilio to deliver SMS messages. Message frequency varies based on maintenance requests submitted. Message and data rates may apply.

Third-Party Sharing

Mobile numbers are NOT shared with third parties or affiliates for marketing or promotional purposes.

Settled does NOT sell or share personal information or mobile opt-in data with third parties or affiliates for marketing or promotional purposes.

Opting Out

You can opt out at any time by replying STOP to any message from Settled. You will receive one confirmation message, and no further messages will be sent.

Help

For support, reply HELP to any message from Settled, or email support@trysettled.app.

Contact

If you have questions about this privacy policy, contact us at support@trysettled.app.